Returns & Refunds Policy

Effective Date: April 9, 2026

At A&A DE LUNA TRUCKING LLC, we value transparency and want customers to understand the conditions that apply to returns, refunds, damaged items, and order-related issues. This Returns & Refunds Policy explains the rules and procedures that apply when a customer wishes to request a return, replacement, or refund for an order placed through our website.

By placing an order on our website, you agree to the terms of this Returns & Refunds Policy.

1. Return Eligibility

We accept return requests for eligible items within 30 calendar days from the date of delivery.

To qualify for a return, the item must generally meet the following conditions:

  • The item was received by the customer within the allowed return period
  • The item is unused, unworn, and in its original condition
  • The item is returned in its original packaging where reasonably possible
  • The item is not damaged due to misuse, neglect, improper handling, or unauthorized modification
  • Proof of purchase or sufficient order information is provided

We reserve the right to deny any return request that does not meet these eligibility conditions.

2. Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, clearance, customization, or other operational reasons. Non-returnable items may include, where applicable:

  • Final sale or clearance items
  • Gift cards or promotional items
  • Customized or personalized products
  • Items showing signs of use, wear, or damage caused after delivery
  • Products returned without sufficient order verification

If a specific item is marked as non-returnable on the website, that designation will control.

3. Return Request Process

To request a return, customers must contact us within the eligible return period using our support contact information.

Return requests should include:

  • Full name
  • Order number
  • Description of the issue
  • Photos, when applicable, especially for damaged or incorrect items

Submitting a return request does not automatically guarantee approval. All returns are subject to review and confirmation before the item is sent back.

4. Return Authorization

Customers should not send items back without first receiving return instructions from us.

Unauthorized returns, including returns sent without prior approval or to an incorrect address, may be delayed, refused, or deemed ineligible for refund processing.

If a return is approved, we will provide the customer with the relevant instructions for the next steps.

5. Customer Responsibility for Return Shipping

Unless the return is due to our error, a defective product, or an incorrect item received, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by law or unless the return is the result of an issue caused by us.

We recommend using a trackable shipping method for returns when appropriate. We are not responsible for return shipments lost in transit by the carrier.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what was ordered, please contact us within a reasonable period after delivery.

To help us review the issue efficiently, customers should provide:

  • Order number
  • Description of the problem
  • Clear photos of the item and packaging where possible

If the issue is confirmed, we may, at our discretion, offer a replacement, store credit, partial refund, or full refund depending on the specific circumstances.

7. Items Damaged After Delivery

We are not responsible for product damage caused after successful delivery where the damage results from misuse, improper storage, accidental impact, alteration, neglect, or normal wear and tear.

8. Refund Approval and Processing

Once an approved return is received and inspected, we will notify the customer regarding the outcome of the refund review.

If approved, refunds will be issued to the original payment method used at checkout. Refund processing times may vary depending on the bank, card issuer, or payment provider.

Please note that financial institutions may require additional time before the refunded amount appears in your account.

9. Partial Refunds

In some situations, only a partial refund may be granted. This may apply in cases such as:

  • Returned items not in original condition
  • Products with missing parts or accessories not due to our error
  • Items showing signs of use
  • Returns submitted outside the standard return window but reviewed on an exception basis

Any partial refund determination will be made at our reasonable discretion based on the condition of the returned item and the specific situation.

10. Late or Missing Refunds

If you have not yet received an approved refund, please first check your bank account and contact your card issuer or payment provider, as posting times may vary.

If you have done so and still need assistance, please contact us using the support information listed below.

11. Order Cancellations

Orders may be canceled only before they enter processing or fulfillment.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the customer may need to wait until delivery and then submit a return request if the item qualifies under this policy.

12. Refused Deliveries and Undeliverable Orders

If a package is refused by the recipient or returned as undeliverable due to incorrect address information provided by the customer, the resulting refund may be reduced to account for shipping charges, carrier fees, or handling costs where applicable.

13. Exchanges

We do not guarantee direct exchanges in all cases. If an exchange is approved, it will be handled based on product availability and the nature of the request.

In many situations, the faster option may be to return the eligible item under this policy and place a new order separately.

14. Abuse Prevention

We reserve the right to refuse returns, refunds, or replacement requests where we determine that the policy is being abused, fraudulent activity is suspected, repeated unjustified claims are made, or the request is inconsistent with the condition of the item or the order record.

15. Policy Updates

We may update this Returns & Refunds Policy at any time to reflect operational, legal, or service-related changes. Any updates become effective upon posting on this website.

Customers are encouraged to review this page periodically before making a purchase.

16. Contact Information

If you have questions about returns, damaged items, refund status, or order issues, please contact us:

A&A DE LUNA TRUCKING LLC
Business Registration Number: 202002410290
25501 Jane Street Apt B, San Bernardino, California 92404, United States
Phone: (909) 490-6564
Email: [email protected]